ACCC Plans Crackdown on Broadband Claims

ACCC Plans Crackdown on Broadband Claims

The Australian Competition and Consumer Commission (ACCC) has unveiled a proposal to monitor broadband speeds in a bid to crackdown on misleading claims by providers.

Under the ACCC plan, the program would survey a representative sample of consumers in real world conditions. The agency wrote in the paper that volunteers would likely be provided with software which allows them to check the performance of their own connection.

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The ACCC said one reason for the program is a history of “misleading” marketing by ISPs of what broadband speeds consumers should expect. The ACCC has investigated a range of claims about the performance of both fixed-line and mobile broadband services.

Similar programs already exist in the UK, US, Singapore and New Zealand.

The ACCC is receiving submissions from industry and consumer groups over the next month.

It intends to release a position paper in 2014.

 

Photo Credit : Tom Perry

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