The average residential UK broadband speed reached 14.7Mbit/s in May 2013, Ofcom research reveals. Ofcom’s latest report into fixed-line residential broadband speeds shows that the average actual UK speed has risen by 22% (2.7Mbit/s) in the six months to May 2013, and 64% (5.7Mbit/s) in the year since May 2012.
The report also shows that the average broadband speed has more than quadrupled since Ofcom first began publishing speeds data in November 2008 – an increase of 309% (or 11.1Mbit/s).
Last year, WaveMetrix compared how well two of the UK’s top broadband internet providers managed customer service on Twitter. Pitting Sky against Virgin Media revealed that Sky’s dedicated @SkyHelpTeam handle, open seven days a week, outstripped Virgin’s five-day non-dedicated @virginmedia handle in terms of how quickly they responded to customer complaints. With Virgin’s handle now operating seven days a week, we extended this analysis to investigate response times for ten of the UK’s top consumer broadband providers over one week from July 31 – August 7.
Wales has the lowest proportion of premises in the UK with access to superfast broadband, a report says. In its annual Communications Market Report: Wales, regulator Ofcom says 48% of premises in Wales have access, compared to a 73% UK average. However, nearly a quarter of Wales’ homes use only a mobile phone (23%), compared to a UK average of 15%.