Average UK Broadband Speed Continues To Rise

Average UK Broadband Speed Continues To Rise

The average residential UK broadband speed reached 14.7Mbit/s in May 2013, Ofcom research reveals. Ofcom’s latest report into fixed-line residential broadband speeds shows that the average actual UK speed has risen by 22% (2.7Mbit/s) in the six months to May 2013, and 64% (5.7Mbit/s) in the year since May 2012.

The report also shows that the average broadband speed has more than quadrupled since Ofcom first began publishing speeds data in November 2008 – an increase of 309% (or 11.1Mbit/s).

 

 

 

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UK broadband providers show that speedy replies are only half the story on Twitter

Last year, WaveMetrix compared how well two of the UK’s top broadband internet providers managed customer service on Twitter. Pitting Sky against Virgin Media revealed that Sky’s dedicated @SkyHelpTeam handle, open seven days a week, outstripped Virgin’s five-day non-dedicated @virginmedia handle in terms of how quickly they responded to customer complaints. With Virgin’s handle now operating seven days a week, we extended this analysis to investigate response times for ten of the UK’s top consumer broadband providers over one week from July 31 – August 7.

Wales has UK’s lowest superfast broadband rate

Wales has the lowest proportion of premises in the UK with access to superfast broadband, a report says. In its annual Communications Market Report: Wales, regulator Ofcom says 48% of premises in Wales have access, compared to a 73% UK average. However, nearly a quarter of Wales’ homes use only a mobile phone (23%), compared to a UK average of 15%.

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