O2, Virgin Media And Sky Top Ofcom Customer Service Charts

O2, Virgin Media And Sky Top Ofcom Customer Service Charts

Ofcom research reveals pay TV and mobile users are happier than landline and broadband consumers.

Satisfaction at the level of customer service provided by telecoms and TV operators increased between July and September this year, with the mobile and Pay TV sectors recording the largest increase.

Ofcom interviewed 6,000 consumers who had contacted their provider during the three month period and asked them a number of questions about the service they received, including the speed at which issues were dealt with, the standard of advice given and the attitude and ability of the advisor.

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