Ofcom Threatens BT with Fines Over Repairs

Ofcom Threatens BT with Fines Over Repairs

BT could face fines from Ofcom if it does not fix faults in its telephone and broadband services fast.

Ofcom has proposed new rules to help prod BT Openreach into improving its telecoms repairs and installations service. The rules include a set of minimum performance standards which, if missed, would mean sanctions that include fines.

The rules would mean consumers and businesses coming across issues with their telephone or broadband service should have them fixed within two days. Also, those requesting a new line from BT should be able to get an appointment within 12 working days.

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