ISPs Trap Broadband Customers With £600 Cancellation Fees?

ISPs Trap Broadband Customers With £600 Cancellation Fees?

The Citizens Advice Bureau (CAB) is calling on ISPs to axe cancellation fees for end users who want to switch broadband providers because they’ve suffered persistent connection problems.

A charity has revealed the extent of a broadband based con that has been legally swindling customers out of hundreds of pounds in “cancellation fees.” A triumvirate of hefty exit fees, faltering connections and bad customer service have been exposed by the UK charity’s campaign.

On average, it found that customers are charged £190 for switching broadband contracts – regardless of whether they have no choice because they are, for instance, moving house. Those who do decide to change can also face “cancellation fees” of up to £625.


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