The Ofcom board has confirmed the appointment of Sharon White as its new chief executive. The appointment of White, who will become the first black woman to lead the media industry regulator when she takes charge in March, was approved by the culture secretary, Sajid Javid. White replaces Ed Richards, who will step down as […]
Ofcom has released a customer service report, looking at how well the top UK mobile networks deal with customers and complaints. The research, which asked 3,402 consumers about the service provided by networks, found EE’s service was the worst, despite the company having more customers than any other UK network. It scored just 69 per […]
Ofcom has announced it will soon make more frequencies available to mobile broadband, resulting in increased speeds and a cheaper service. By using the 700MHz frequency band, currently in use by wireless microphones and digital terrestrial TV broadcasts, consumers in rural areas should also receive improved coverage. The communications regulator said the service should be […]
Hundreds of angry EE customers from Shropshire have signed a petition calling for the firm to reimburse them for a mobile service that they say is “largely unavailable” and “not fit for purpose”. Some 398 people have signed the petition urging Ofcom to instruct EE to pay users’ mobile charges back because they cannot make […]
Access to fast broadband in 2020 will still depend on where you live, despite the government investing millions in boosting universal coverage, an expert has said. Oliver Johnson, Chief Executive of market intelligence firm Point Topic believes the government and Ofcom should facilitate equal access to fibre broadband services.